Terms & Conditions
Terms Defined:
Guest refers to any individual(s) booked on and participating in a Terra & Tu Trip.
Instructor refers to guide(s) assisting in any trip activities.
Staff refers to any Terra & Tu employee or person employed by our affiliates or accommodations (including staff of hotels, restaurants, and other businesses)
Local Guide refers to guide(s) who assist in the specific country(ies)/locations included in the Trip.
Terra & Tu (“Terra & Tu,” “us,” or “we”) refers to Terra & Tu, LLC., dba Terra & Tu, its parent, subsidiaries, and their respective employees, affiliates, officers, directors, successors, representatives and assigns.
RELEASE OF LIABILITY
In exchange for participation in any activities organized by Terra & Tu, of 2699 5th Street, Boulder, Colorado 80304 and/or use of the property, facilities and services of Terra & Tu, all customers must certify that they have read and agree to the following:
1. AGREEMENT TO FOLLOW DIRECTIONS. Each customer agrees to and obeys all posted rules and warnings, and further agrees to follow any oral instructions or directions given by Terra & Tu, or the employees, representatives or agents of Terra & Tu.
2. ASSUMPTION OF THE RISKS AND RELEASE. Each customer agrees to understand that there are certain inherent risks associated with traveling and to assume full responsibility for personal injury or injury to family members, and further release and discharge Terra & Tu for injury, loss or damage arising out of their use of or presence upon the facilities of Terra & Tu, whether caused by the fault of themselves, their family, Terra & Tu or other third parties.
3. INDEMNIFICATION. Each customer agrees to indemnify and defend Terra & Tu against all claims, causes of action, damages, judgments, costs or expenses, including attorney fees and other litigation costs, which may in any way arise from their use of or presence upon the facilities of Terra & Tu.
4. FEES. Each customer agrees to pay for all damages to the facilities of Terra & Tu caused by any negligent, reckless, or willful actions by themselves or their family.
5. APPLICABLE LAW. Any legal or equitable claim that may arise from participation in the above shall be resolved under California law.
CANCELLATION POLICY
A USD $500 nonrefundable deposit is required at the time of booking. Customers may cancel their booking up to 90 days before the date of departure and receive a full refund, less the $500 deposit. In case of a cancellation between 89 and 60 days prior to the departure date, guests will be charged a cancellation fee of 50% of the entire trip price. All cancellations made 59 days prior to the trip and later will be charged a cancellation fee of 100% of the entire trip price. All cancellations must be made by writing or email and acknowledged by Terra & Tu.
DIETARY RESTRICTIONS AND ALLERGIES
With ample notice, Terra & Tu can generally accommodate common dietary restrictions on most Trips, such as vegetarian, dairy-free, gluten-free (though it may not be possible to accommodate celiac disease—please email us for more information), though limitations on food variety may exist. However, given the nature of travel, Terra & Tu cannot guarantee that allergens or items on a Guest’s restriction list will not be present at restaurants, accommodations, or elsewhere during a Trip. Guests are responsible for providing truthful, current, and complete details about their dietary restrictions and allergies, whether foodborne or otherwise, on the Booking Form. Guests must also fully and clearly communicate the severity of their dietary restrictions and allergies to Terra & Tu.
We recommend, and may require for certain Trips, that Guests bring along their own preferred snacks, especially if their dietary restrictions are extensive, as options that meet specialized dietary needs in the remote places we travel to can be quite limited. Furthermore, if Terra & Tu cannot reasonably accommodate a Guest’s dietary restrictions or allergies, Terra & Tu reserves the right to deny the Guest’s participation or continuation on a Trip. Should a Guest not be permitted to join a Trip or be asked to leave a Trip in progress, there will be no refund of any portion of the Trip price, used or unused, beyond that which is listed in our cancellation policy nor will Terra & Tu be responsible for any additional expenses incurred by the Guest as a result of his/her dismissal. For severe allergies that result in a dangerous or fatal reaction for the Guest, including but not limited to anaphylaxis, it is important that Guests understand they must take responsibility for their own health and safety, which includes but is not limited to monitoring the foods they consume, as well as carrying and administering their own EpiPen or other medicine as required, and recognize that we cannot guarantee against cross-contamination or airborne transmission of allergens during the Trip.
GETTING TO OR FROM A TERRA & TU TRIP
Guests are responsible for getting to and from the start and end points of their Trip, and for arriving by the designated start time on the first day of the Trip. Should Guests be delayed for any reason in getting to or departing from a Trip, or must leave a Trip early, Terra & Tu is not liable for any additional costs incurred in joining or leaving the Trip (such as costs for accommodations or transportation), nor will Guests receive a refund for any missed portion of the Trip as a result of a late arrival or early departure.
DOCUMENT REQUIREMENTS & VACCINATIONS
Guests are responsible for obtaining and maintaining all required documents and vaccinations in order to participate in a Terra & Tu Trip. These can include, but are not limited to, valid passports, visas and vaccinations. Additionally, Guests are responsible for knowing and meeting the entry and transit requirements of all countries they will be visiting or traveling through in relation to their Trip. Certain countries do not allow entry (even for a layover or transit) to travelers who have a criminal record or who have been charged with certain crimes (e.g., driving under the influence). Terra & Tu will provide details on visa and vaccination requirements for a particular Trip in the pre-Trip materials.
Should a Guest not have the necessary, valid documents or vaccines, or not meet the entry or transit requirements and therefore miss some or all of a Trip, Guest will not receive a refund of any portion of the Trip price, used or unused, nor will Terra & Tu be responsible for any additional expenses incurred by the Guest as a result. For current passport and visa requirements, please visit travel.state.gov as well as individual country websites and/or embassies in the countries visited. For up-to-date vaccine information, please visit cdc.gov/travel. For individual country entry requirements, please visit the individual country websites and/or embassies.
SINGLE GUESTS
Single-room accommodations are subject to a single-room surcharge, which guarantees a private room without a roommate (where available). See individual Trip pages on our website for pricing details. In order to keep our single-room surcharges as low as possible, on occasion single rooms may be smaller than double-occupancy rooms. Single-room accommodations are not available on all Trips. Additionally, we cannot always guarantee single accommodations, even after reservations and confirmations have been made.
For Guests who wish to avoid the single-room surcharge, we are happy to attempt a roommate match. We will do our best to find a same-sex roommate. Please consult specific Trip pages on our website for details. On all Custom-Designed Trips, 100% of the single-room surcharge will always apply, as there is no opportunity to arrange a roommate match.
FAMILY TRAVEL & AGE REQUIREMENTS
Terra & Tu welcomes families on certain Trips. On certain Trips and most Family Trip Departures, children 16 years and older are welcome. However, while many 16-year-olds are well suited for some or all of our Family Trip Departures, some may not be ready for the expectations of group travel. For this reason, we recommend considering this age minimum as a guideline, rather than a hard and fast rule. We strongly encourage Guests to call our office to speak with a Staff member about the specific requirements of the Trip they are considering so they can make an informed decision about their child’s participation. Due to safety regulations, physical limitations and concerns regarding group dynamics, we do not allow children younger than 15 on our Trips. Additionally, some Trips, or specific activities within a Trip, have higher minimum age requirements. Please contact us to confirm the age requirements for a specific Trip.
CELL PHONES & OTHER ELECTRONICS
Terra & Tu’s Trips are designed to provide our Guests with immersive wellness experiences. With this goal in mind, we try our very best to minimize the use of electronic devices on our Trips. We respectfully ask that Guests not use mobile phones or tablets/computers in the presence of other Guests, unless such use is an integral component of the Trip, as when a phone is used as a camera, or on special photography departures where Guests may come together to edit photos on computers in the evenings. This policy is especially applicable in secluded or enclosed areas, during presentations, or at mealtimes when we are often recapping our day, preparing for the next day, or sharing stories of our experiences. Please note that our guides often need to use cell phones or other communication devices in order to ensure a smooth and safe Trip experience, but even they attempt to keep use at a minimum in our Guests’ presence.
CAMERA USE
Terra & Tu understands and supports our Guests’ desire to capture memories of their Trip in photos. However, Terra & Tu requires that all Guests maintain respect for fellow Guests and staff while operating cameras, and that Guests use cameras in a safe and appropriate manner at all times. Terra & Tu also aims to provide fair and balanced photography opportunities for all Guests. Guests must follow all rules set forth by the Instructors and/or Local Guide(s) to ensure a safe experience and to ensure that all Guests have similar opportunities and advantages, as much as feasible, for photography.
Though Terra & Tu discourages the use of “selfie sticks,” they must be used in a manner that is respectful and conscientious of other Guests, staff and wildlife. Please note that in certain destinations, “selfie sticks” may be prohibited by local authorities.
DRONES
Drones are not permitted on any Terra & Tu Trip.
PERSONAL PROPERTY
Terra & Tu is not liable for any lost, stolen or damaged personal property, including but not limited to cell phones, camera equipment, computers, tablets, luggage or personal belongings, money, credit or debit cards, personal identification documents such as passports, licenses or other travel documents, etc. We strongly recommend the purchase of travel insurance to help protect against potential loss or damage.
LANGUAGE POLICY
All Terra & Tu Trips are conducted in English. Guests participating in an Terra & Tu Trip must have a proficient understanding of the English language in order to fully enjoy all aspects of the Trip and, most importantly, to fully understand all rules and safety instructions provided by the Instructor, Local Guide(s) or other individuals facilitating the Trip. Terra & Tu is unable to provide translated pre-Trip materials or translators during the Trip. Additionally, Terra & Tu reserves the right, in our sole discretion, to prohibit any Guest from joining or continuing on a Trip if that Guest’s language limitations pose or could pose a threat to his/her safety or enjoyment, or that of other Guests or Staff. Should a Guest not be permitted to join a Trip or be asked to leave a Trip in progress, there will be no refund of any portion of the Trip price, used or unused, beyond that which is listed in our cancellation policy nor will Terra & Tu be responsible for any additional expenses incurred by the Guest as a result of his/her dismissal.
FIREARM POLICY
Guests are prohibited from bringing, carrying or utilizing any type of firearm on all Terra & Tu Trips.
SMOKING
Guests may not use cigarettes, cigars, e-cigarettes, vaporizers, marijuana, or any other such item in areas where others are affected, such as in vehicles, within enclosed areas, or in the presence of others. Most accommodations Terra & Tu secures do not allow smoking, and additionally, Trips generally have limited opportunities where smoking is permissible. Terra & Tu will not alter or change activities or adversely affect other Guests to accommodate those who smoke.
ALCOHOL, PRESCRIPTION MEDICATION & ILLEGAL DRUGS
Guests of legal drinking age in the U.S. may enjoy alcohol in moderation on Terra & Tu Trips. Excessive intoxication or other behaviors resulting from alcohol or other substance use, including prescription or over-the-counter medications, which pose or could pose a threat to a Guest’s safety or enjoyment, or that of other Guests or staff, or the safety of wildlife, will not be tolerated, and the Guest may not be permitted to continue on a Trip in such circumstances. The use of illegal drugs (defined as illegal in the country or region visited) is never permitted on any Terra & Tu Trip and is grounds for immediate dismissal from a Trip. Guests are responsible for knowing and observing the licensing and other laws for drug possession, including both prescription medications and illegal drugs for all countries and states visited. The use of recreational marijuana, even where legal, is also never permitted on any Terra & Tu Trip and is grounds for immediate dismissal from a Trip. Should a Guest be asked to leave a Trip in progress, there will be no refund of any portion of the Trip price, used or unused, nor will Terra & Tu be responsible for any additional expenses incurred by the Guest as a result of his/her dismissal.
HARASSMENT POLICY
Terra & Tu is committed to providing Trips free from any form of harassment and disrespectful or other inappropriate conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military,and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. Prohibited harassment, disrespectful or inappropriate conduct includes, but is not limited to, the following behavior: 1) verbal conduct such as epithets, derogatory jokes or comments, slurs or unwanted sexual advances, invitations, comments, posts, or messages; 2) visual displays such as derogatory and/or sexually-oriented posters, photography, cartoons, drawings or gestures; 3) physical conduct including assault, unwanted touching, intentionally blocking normal movement or interfering with the Trip because of sex, race or any other protected basis; and 4) threats and demands to submit to sexual requests or sexual advances. Guests should report any harassment, disrespectful or inappropriate conduct immediately to the Guides. Harassment, disrespectful or inappropriate conduct may be grounds for immediate dismissal from a Trip. Should a Guest be asked to leave a Trip in progress, there will be no refund of any portion of the Trip price, used or unused, nor will Terra & Tu be responsible for any additional expenses incurred by the Guest as a result of his/her dismissal.
PRIVACY STATEMENT
When a Guest books a Terra & Tu Trip, Terra & Tu will collect certain personally identifying information including but not limited to addresses, telephone numbers, email addresses, credit card information, passport information, emergency contact information, and personal/medical information. All health information is treated as confidential. Read full privacy policy